HQprop offers a return policy on all new unopened equipment, starting from the date the product(s) was delivered to the customer. If the product(s) received have been opened, used or damaged, no return options will be offered. If the item is in brand new condition but requires to be repackaged a (10%) restocking fee will be applied. The shipping cost for any unwanted product will not be refunded by HQprop (It is recommended to choose a return shipping method with tracking).

Return process
1.Request a Return/Exchange online with a HQprop Representative.
2.Once accepted please ship the package back to HQprop via economy shipping. HQprop WILL NOT refund expedited shipping. (overnight, Two-day)   
3.Please allow 3-5 business days for processing once your order arrives at our factory . Items requiring extensive testing could take up to 7-14 business days.

*All Returns and exchanges are at the discretion of HQprop.  

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