SHIPPING & RETURNS

SHIPPING & RETURNS
HQprop offers a return policy on all new unopened equipment, starting from the date the product(s) was delivered to the customer. If the product(s) received have been opened, used or damaged, no return options will be offered. If the item is in brand new condition but requires to be repackaged a (10%) restocking fee will be applied. The shipping cost for any unwanted product will not be refunded by HQprop (It is recommended to choose a return shipping method with tracking).
 

Worldwide Shipping

We offer world wide shipping. Please checkout with your order to calculate your shipping cost. Please keep in mind if you really care about your package and would like to get it fast we strongly suggest using dhl as your shipping method at checkout.

Shipping Time

Most orders are delivered within 5 to 8 business days 

We will inform you within 24 hours when your item has been shipped .

Returns

If your item is damaged or you have any problems please contact us immediately to resolve the issue.

Return process
1.Request a Return/Exchange online with a HQprop Representative.
2.Once accepted please ship the package back to HQprop via economy shipping. HQprop WILL NOT refund expedited shipping. (overnight, Two-day)   
3.Please allow 3-5 business days for processing once your order arrives at our factory . Items requiring extensive testing could take up to 7-14 business days.

*All Returns and exchanges are at the discretion of HQprop.